Frequently Asked Questions
Everything you need to know about your beauty essentials.
Are Design Essentials products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.
Do you offer professional discounts for stylists?
Absolutely! Licensed beauty professionals can apply for our Pro Program to receive exclusive pricing and early access to new product launches.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.